Project Cordillera is a specialist adventure travel agency and social enterprise. We promote and sell sustainable expeditions and travel in the Peruvian Andes, connecting adventurous clients with our close network of highly trusted guides and operators. We provide groups and individuals with the opportunity to support community-led development through the way they travel. Our aim is to promote local economies, protect the environment and support mountain communities, in every way possible. Thank you for joining us.
About these terms and conditions:
These booking conditions will form part of your contract with Project Cordillera Ltd. (with registered office Little Trees, Orchard Road, Ashburton, Devon, TQ13 7RL, UK and registered number 08742882) for all the arrangements you book with us, please study them carefully.
Enquiry and application process:
The process is simple: First, decide what expedition and adventure travel you would like to do and when you would like to do it. If your dates do not match those we have already programmed, let us know and we can most likely schedule you in for the time slot of your choosing. Complete the contact form on the appropriate page or email us to firstname.lastname@example.org.
We will return your email with further information and the options available to you. We will also send you the appropriate application forms and, depending on the nature of the trip you are interested in, an experience form. Complete these forms and return to us by email. To guarantee your place on a trip, a US$500 deposit is required (see payment information below). Once we have received all of your documents and deposit, we will promptly reserve and confirm your place. Upon our confirming your place, the contract between us in respect of the trip you have applied for becomes binding.
Note: The application process is not binding until you indicate with a deposit that you are going to participate in a particular trip and we receive the required application forms completed to our satisfaction. Getting in touch only helps us to work with your holiday goals and interests. Visit our Info page for answers to many of the most common enquiries.
We require a US$500 deposit / application fee per person to confirm and guarantee your trip. This can be paid by Paypal, cheque drafted in pound sterling, or bank transfer, and must accompany your application forms. It must be provided at least 6 weeks prior to your trip. The deposit/application fee is non-refundable other than where your application does not pass our screening process (in which case it will be refunded in full less any bank charges). At least 4 weeks prior to your trip departure date, the balance for the entire trip must be paid in full. If the balance is not paid on time, that will be deemed a cancellation by you of the trip (please see the cancellation section below).
Cheque or Bank Transfer Payments: A cheque can be made out to Project Cordillera Ltd and sent to: Project Cordillera, Little Trees, Orchard Road, Ashburton, Devon, TQ13 7RL, UK. For bank transfers, please send us an email requesting details (or see the information provided with your application forms).
If you wish to alter an element of your holiday prior to final payment we will do our best to make the change for you. You must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested. Please note that amendments will not always be possible.
It is your responsibility to provide us with accurate information when it is requested (and to inform us of any updates/amendments thereto) and to ensure that details like names, titles and address match exactly with such details as they appear in the passports of the people who are travelling. You must contact us immediately to advise us of any discrepancies.
On occasions we have to make changes to a trip after a booking has been made. Most changes are “minor” however sometimes we have to make a “major” alteration to your holiday arrangements. This could include a change in accommodation to a property that has a lower classification than the one you booked or a change to a different accommodation area either for the whole or part of your trip. If there is a “minor” change before you depart we will try to tell you before you go, however we are not obliged to do so and no compensation is payable or any refund due in respect thereof. If there is a ‘major’ change before you depart we will notify you as soon as we can and will offer you the option of either accepting an offer of alternative travel arrangements of comparable standard from us if available (or our refunding any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid.
If Project Cordillera cancels a trip or course other than as a result of force majeure (see below), you will be reimbursed 100% of your payment, including your entire deposit. We will alert you as soon as possible if we become aware that a trip or course is not going to run. Trips that have been custom priced for less than 3 participants and confirmed by Project Cordillera will not be cancelled by us for low enrolment reasons.
Notwithstanding anything to the contrary herein or in any correspondence between you and us, we regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your trip or if performance of any part of our contractual obligations is prevented or affected as a result of “force majeure”. Force majeure means any circumstances that are beyond our or our suppliers’, sub-contractors’ or employees’ control and which we could not foresee and/or avoid. Such circumstances include, but are not limited to war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, threat of terrorist activity, natural or industrial disaster, fire, adverse weather conditions, flooding, closure or congestion of airports and all similar events beyond Project Cordillera Limited’s control. Advice from the UK Foreign and Commonwealth Office not to enter or remain in a particular country or region will generally be regarded as “force majeure”.
It is your responsibility to behave in a responsible, restrained and sober manner when dealing with local authorities, fellow travellers and our representatives. By taking one of our trips, you agree to accept the authority and decisions of our employees and representatives. If, in the opinion of such people, your behaviour or health before the departure of a tour is likely to threaten the safety, comfort or progress of that tour, then you may be excluded from the tour without refund or compensation. It is your responsibility to obey local laws, otherwise you may be excluded from the holiday and we will cease to have any responsibility for you. Please bear in mind that travel in Latin America is not the same as travel in the UK, and minor inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with us, you are implicitly accepting this part of the Latin American way of life.
If YOU cancel an expedition or course for any reason, your entire deposit will be withheld by Project Cordillera. Cancellations will apply from the date that we receive written notice from you of such cancellation. Any cancellations made greater than 8 weeks from a trip start date will receive full reimbursement of any payment made over the deposit. For cancellations within 8 weeks, we reserve the right to process payments in full with no reimbursement.
You may request to transfer your trip to another individual and, where reasonably possible, we will try to accommodate such request. This request must be made in writing giving reasonable notice, along with written proof of the reason for the request to change and the acceptance that both parties involved in the transfer shall remain jointly liable and responsible for the additional costs involved, which will include an administration charge of US$70.
Insurance and early departure costs:
All participants on our courses and guided trips must carry an insurance policy that is activated from or before the point of your application and covers the activities included in their course or trip. You are asked to submit details of your policy with your application and to bring the appropriate documents or copies of those documents with you to be shown at the beginning of your trip. If your current policy does not cover these specific activities, you should purchase travel and/or climbers insurance from a reputable agency. Please see our Before You Leave and Blog page for recommendations of good personal travel and high mountain insurance providers.
In the event of an evacuation or an unscheduled departure from a course or trip, you will be responsible for all costs incurred in your leaving the field. This includes but is not limited to, medical, behavioural, and motivational events.
Assumption of risk:
In your application you will be asked to sign an assumption of risk form. Be sure to read it over carefully before signing. Contact us with any questions regarding the risks that you will be assuming.
Project Cordillera Ltd is the data controller of any personal information that you provide, such as name, address and any special needs, health, medical, mobility or dietary requirements, under the Data Protection Act 1998. In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information that you provide to us. We may pass personal information on to relevant suppliers of your travel arrangements such as hotels, transport companies and tour operators. Your personal information may also be provided to public authorities such as customs and immigration, security and/or credit checking companies, credit and debit card companies and government and enforcement agencies if required by them, or as required by law. We may also use your personal information for the purposes of carrying out security checks. Your personal information may be shared with the police or other law enforcement or crime prevention agencies for security purposes.
If you travel outside the European Economic Area (EEA), your personal information may have to be sent outside the EEA where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. In making this booking, you consent to this information being passed on to the relevant persons.
The personal information that you provide to us or which is obtained through your dealings with us, will also be used by us or by processors on our behalf: to review your dealings with us including your purchasing and preferences; to review, develop and improve the trips and services that we offer; for market research purposes and for statistical analysis.
We may wish to contact you by post, email and/or telephone with news, information and offers. To alter your marketing preferences please write to us at Project Cordillera Ltd., Little Trees, Orchard Rd, Ashburton, Devon, TQ13 7RL, UK. If you wish to obtain a copy of the personal information held about you, please write to the above address. We may make a charge for supplying this information as permitted by law.
The information on our website and in our marketing materials is based on our own visits and information supplied to us and has been checked to ensure it is accurate. However, changes can and do occur from time to time and, in particular, may be made without any advance notification from our suppliers. Where we have been notified of a change we will advise you before we accept your booking or if after as soon as possible before departure. The availability of some facilities and amenities may be affected by local conditions, such as inclement weather, public holidays or low occupancy.
Complaints, Liability and Governing Law:
Whilst we make every effort to ensure that your trip or course runs smoothly, there may be occasions when things do not go as planned.
(a) If you have a complaint or problem you must inform one of our representatives as soon as possible in order that they have the opportunity to put things right.
(b) If your complaint or problem has not been resolved to your complete satisfaction, please send an email to email@example.com so that we are given the opportunity to assist.
(c) If you fail to follow either of these procedures, your right to compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
(d) If you still have cause for complaint on your return to the UK you should write to us within 28 days giving your booking reference number and outlining in full the reason for your complaint or dissatisfaction at Project Cordillera Ltd., Little Trees, Orchard Road, Ashburton, Devon, TQ13 7RL, UK.
If any part of your trip is not provided as promised and this affects the reasonable enjoyment of your holiday, or if you suffer personal injury, illness or death as a direct result of any improper performance by us, our employees, agents, suppliers or sub-contractors of the obligations we owe you under your trip or course contract, we will pay you reasonable compensation having regard to all relevant factors such as the cost of your trip/course, any steps it was reasonable for you to take to minimise the inconvenience suffered and the extent to which the deficiency or improper performance can have affected the enjoyment of your trip. There are qualifications on our acceptance of liability for compensation:
(1) we will not accept liability if we advised you either at the time of booking or prior to departure of a change to the trip description;
(2) liability is subject to provisions on “force majeure” and other provisions laid out in these terms and conditions, specifically the sections on amendments, cancellation and information accuracy;
(3) we will not accept liability if a deficiency, personal injury, illness or death does not result from any direct act or omission by us, our employees, agents, suppliers or sub-contractors but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party or by circumstances which neither we nor our suppliers could have anticipated or avoided even exercising all due care; and
(4) our liability is limited to a maximum of twice the price of the services concerned.
Your contract with us and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.